Quality in the Food Industry
Food Safety in ISO, IFS, and FDA Regulated Environments
Quality is when the customer comes back, not the product. Customers need to be convinced of purchasing a product over and over again and - apart from the price - it is primarily the quality of a product that motivates consumers to repurchase it. This underlines the sheer economic necessity of a well-functioning quality management system.
A Focus on Quality
Sophisticated production processes along with a focus on quality allow companies to better market their products and achieve advantages over their competition. This is where the various CAQ.Net® solutions come into play, as they provide the perfect toolset with which to put this focus on quality into practice. Our software suite offers a whole host of functions in order to improve, document, and uphold the quality of your products.
Our everyday food is probably one of the most strictly controlled products in circulation. The International Food Standard (IFS), British Retail Consortium, GMP, FDA, or ISO 22000 are only a few of the international rules and regulations that apply in the foodstuffs industry. Apart from assisting in the fulfilment of official quality standards such as these – the resulting certification itself being of an unspecified monetary value – the application of innovative CAQ.Net® solutions also brings with it an overall increase in process efficiency. The consistent deployment of CAQ.Net® quality assurance modules throughout the production process brings together information which can be used to create a knowledge base that provides a clear overview of all processes from incoming goods inspection to production, final check, and shipping.
Training Management & Qualifications
The Qualify.Net training management module supports you during the planning, execution, and documentation of all training-related matters in your company. Apart from assisting during the documentation of all existing qualifications and the planning of future employee trainings, it is primarily the consistent target/actual comparison regarding required and available qualifications that provides a significant reduction of the training-related workload. Just a few clicks allow you to fulfil key documentation duties and create an expressive and easily maintainable qualification and training database.
The qualification matrix in the software furthermore allows you to, for instance, precisely trace which employee requires training in which area and at what point in time said training is due. This means you can consistently monitor and document any type of training and qualification – regardless of whether you are dealing with safety trainings, language tuitions, technical schoolings, or any other type of training.
Supplier Management & Audits
The seamless interconnection of the various CAQ.Net® modules is of great importance with regard to supplier management. In order to execute expressive supplier management it is necessary that you have direct access to all available data and can evaluate said data simultaneously. The clear advantages of the SRM.Net supplier management module lie in the fact that all data you gather that is relevant to the relationship between your company and your supplier – such as supplier self-evaluations, audits, complaints, CAPAs, risk-analyses or incoming goods inspections – can be analysed in one go and be used to achieve crystal clear supplier evaluations.
The audit management module QAM.Net allows you to conduct paperless, onsite, and web-based audits. Simply send questionnaires to your suppliers via the Internet, and these can reply directly in an online portal – allowing you to acquire, evaluate, and manage all your customer/supplier audits via the web. In the final steps of your auditing process, QAM.Net allows you to design detailed and expressive reports, evaluations, and graphics, which serve as the basis for efficient and effective job and cost management. This, in turn, is one of the most critical components for making comprehensive investment decisions and a significant milestone on your way to business excellence.
Document Management & Process Visualization
An effective document management system is vital in order to successfully tackle the documentation duties of regulating standards. Create, maintain, control, and archive all your documents with just one program. The software QBD.Net can be fully embedded in your existing MS Office environment, allowing you to continue to work with the programs you are familiar with and use QBD.Net to control all document monitoring and maintenance processes in your company. Amongst a host of other functions, QBD.Net includes sophisticated escalation management, project tracking, document access control, and facilitates a 100 % paper-free and 21 CFR Part 11-compliant documentation.
With Process.Net you are able to define and plan processes in a simple and standard-compliant manner and realize these processes in the most practical way. The software allows you to depict processes transparently and in simple, well-organized structures, so that everyone in your company can understand, enter, and continually optimize important data. All of this makes it the ideal tool for process visualization.
Manage Gauges and Equipment
As the reliability of information is determined right at the point of its initial collection, perfectly functioning equipment is essential. Gauge and maintenance management is applied in order to ensure that the employed devices are always correctly calibrated and in sound working order. It furthermore organises the acquisition, application, and maintenance of all equipment. Within CAQ.Net® these aspects are covered by the two modules PMM.Net and PMS.Net.
Apart from providing real-time monitoring and documentation of the state of equipment as well as its location of use and calibration status, these modules ensure that only devices which are available and in sound working order are implemented in measuring processes – thus eliminating the possibility that faulty or unsuitable equipment is used.
Service Management / CAPA
The software REM.Net provides invaluable support throughout your every-day complaint-workflow. Use 8D reports, Ishikawa diagrams, the 5-Why method, and many other functions during and after the processing of complaints in your company. REM.Net accompanies you all the way from the receipt of a complaint via its initial processing to customer-response, analysis, cost-control, and escalation management. It allows you to easily establish whether the root cause of a problem lies in the raw materials delivered by your supplier, poorly trained personnel, or a faulty step in the production process.
The CAPA functions in the software allow you to create and apply extensive corrective and preventive actions at all times. These actions enable an effective and systematic treatment of quality defects, errors, and disruptions in accordance with the concept of prophylactic and preventative failure and error management.
Risk Management / HACCP
The risk management software Risk.Net provides you with everything you require for conducting any type of risk analysis. Use the clearly defined HACCP-system, Ishikawa diagrams, and expressive risk matrices of the software in order to easily identify and evaluate relevant risks and thus fulfil key requirements of customers and regulating authorities.
Decades of Experience
CAQ AG has thirty years of experience in the field of computer aided quality assurance and quality management. Our first customers included a variety of companies from within the food industry. Over the decades we have continued to support said customers in the implementation and maintenance of our standard-compliant software solution and many of these customer relationships have since developed into knowledge sharing partnerships.
These partnerships allow us to continuously improve our product and rapidly adapt to changing industry demands. The resulting target/actual comparison between CAQ.Net® and the most current requirements in this sector means that our customers are always in command of a cutting-edge software solution that allows professional, efficient, and standard-compliant quality management.