Top Service Pack (TSP)

Implementation, Maintenance & Support

With our Top Service Pack (TSP), we provide consistent support prior to, during, and well after the implementation. This includes the training of your employees in the usage of the software solutions, consistently reliable support during operation, as well as the provision of regular updates and upgrades. The Top Service Pack ensures consistent software performance long after CAQ.Net has been installed.

Whether as SaaS solution, as an application installed in your company’s own infrastructure, or as cloud software hosted by your IT service provider: when implementing CAQ.Net, you can always choose the appropriate installation option that best meets your individual usage scenario. Furthermore, the implementation method you choose is not a decision that is set in stone – thanks to our flexible licensing terms, changing from a hosted SaaS variant to self-powered purchase software and vice versa is possible at any time.

Due to the continues development of IT landscapes, changes in standards and regulations and not least thanks to the many enquiries, wishes, and suggestions that are made by our customers, we are able to continuously develop our modules further and perfect their usability and scope of function.

We pass on these improvements and enhancements directly to all our TSP-customers in shape of new updates and releases, which are made available within short intervals of just a few months – completely free of any additional charge. Our customers can then conveniently download and install these new releases and updates themselves.

The unparalleled commitment and passion of our support-team has, over the years, continuously set the benchmark for support-services in the industry. Our team consists of highly trained IT-professionals who command years of experience in dealing with the most diverse systems and interfaces. So, whether you contact us via our web-based service-portal or via our hotline, rest assured that you will always receive consistently effective support in all matters relating to your CAQ.Net software solution.

CAQ.Net is validated, compliant, and always up-to-date. Our entire software family undergoes frequent validation processes in order to certify the flawless conformity of your management system with pertinent regulations. This gives you exceptional investment protection because you can always rest assured that you are applying the most current standards and regulations within your daily quality management processes.

The majority of software maintenance contracts on the market only cover the technical parameters of the product. Hence, in these cases, one of the most important factors is sorely neglected: the everyday user. The fixation on technical aspects displaces the component of human interaction with the software. This is why we at CAQ AG not only take care that your software’s technical parameters are always up-to-date and fully functional, but also that your employees who use the software on a daily basis are perfectly trained: we regard the professional training of your employees as an integral part of our service promise. You as TSP-customer are therefore entitled to free attendance of CAQ software user workshops executed by GFQ Akademie GmbH, as up to 25% of the annual TSP fee is 100% credited towards the course fees for all CAQ user workshops.

A tool can only function optimally if it is placed in skilled hands. In order to help ensure that your employees are skilled in all quality management related matters even beyond the operation of the CAQ-system, you as TSP-customer generally receive a special 10% discount for participation in all public seminars and courses executed by GFQ Akademie GmbH.

TSP-Premium provides you with the opportunity of supplementing your Top Service Pack with a fixed number of service days.* It enables you to purchase service days in advance at a discounted rate and furthermore achieve comprehensive security of planning. TSP-Premium is probably the most unbureaucratic and efficient way of ordering services, as all you need to do if you require a service day, is make one phone call. The service days included in TSP-Premium can, for instance, be used for onsite-trainings, in-depth consulting, or onsite assistance during system analysis. All of these services can also be utilized in shape of remote-sessions (e.g. via TeamViewer).
*TSP-Premium may only be ordered once per customer
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