User Workshops

REM.Net – Complaint Management / CAPA (en)

In this workshop you will learn how to use the REM.Net complaint management software to manage your complaints, defects, and CAPA processes in a cost-specific manner and evaluate them in a meaningful way. After attending this workshop, you will be able to initiate actions as well as prepare and analyze results and use them in a suitable form for process, product, or procedure improvement.

Workshop Content

The following topics will be addressed in this workshop:

  • General use of the REM.Net software
  • Recording, administrating, and evaluating internal and external complaints and their costs
  • Recording failure/defect locations, failure/defect types and, failure/defect causes
  • Use of Ishikawa Diagram and 5-Why Method for root cause analysis
  • Initiation of corrective and preventive actions as well as immediate and corrective actions
  • Status monitoring and management of complaints, defect analyses and measures
  • Workflow management and 8D reporting
  • Use of cross-system CAPA functions
  • Multi-language capability within REM.Net

Target Group

All users of the respective CAQ.Net® quality assurance modules.


Only for CAQ AG Factory Systems software customers/users.

Proof of Qualification

After participation you will receive a certificate that contains a detailed list of the contents conveyed in this workshop.
Notice / Registration

This workshop is organized and performed by our partner company GFQ Akademie GmbH

When registering online, CAQ AG customers with existing TSP (Top Service Pack) will generally receive a credit of up to 25% of their annual TSP sum to offset fees for participation in this user workshop.

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