Our Commitment to You
The CAQ AG Maintenance Contract
Satisfied customers have always been our best reference. Our understanding of service is therefore based on supporting our customers in each and every aspect relating to our software solutions. With our maintenance contract, we offer a complete package that includes everything you need to ensure continuous support for your CAQ.Net software solution before, during, and after implementation. Always highly trained, always up to date, and always in good hands – that is our service promise.
Included
Updates & Upgrades
Due to the continuous development of the IT world, changes in standards and regulations, and not least thanks to the many enquiries, wishes, and suggestions that are made by our customers, we are able to continuously develop our software further and perfect its usability and scope of function. We pass on these improvements and enhancements directly to all our customers in shape of regular updates and upgrades.
All releases along with complete release changes are also made available to our customers completely free of any additional charge. Thanks to the architecture of our software, our customers can conveniently download and install new releases and updates all by themselves and do not require any additional services.
Included
Support from QM & IT Professionals
Our team consists of highly-trained quality management and IT professionals, who command years of experience in dealing with the most diverse systems and interfaces. So, whether you contact us via our web-based service portal or via our hotline, rest assured that you will always receive consistently effective support in all matters relating to your CAQ.Net software solution.
Our software products always focus on the user. This also applies to the corresponding technical documentation. Apart from our comprehensive handbooks, which provide information on every detail of our software, we also provide our customers with access to regularly updated screencasts. These give you and your employees the opportunity to learn the individual functions of our software by means of short instruction videos.
We not only take care that your software’s technical parameters are always up-to-date and fully functional, but also that your employees who use the software on a daily basis, are perfectly trained. Our workshops teach you how to expertly apply our modules in your daily work environment. They furthermore convey information regarding what’s new in the CAQ.Net software and show you how to use new software functions in a practice-oriented manner.
You as customer are therefore entitled to free attendance of CAQ software user workshops executed by GFQ Akademie GmbH, as up to 25% (On-Premises) or 8% (SaaS) of the annual maintenance fee is 100% credited towards the course fees for all CAQ user workshops.
Included
Conformity to Standards
Compliance with industry-specific and non-industry-specific rules is essential for successful quality assurance and comprehensive quality management. Accordingly, we consistently ensure the conformity of our software products with the latest versions of applicable standards, regulations, and recommendations from within a variety of industries, which we continuously monitor.
Included
Information Security
Through our intensive supplier management, our handling of customer and supplier-related data processing agreements, and the protection of personal data in accordance with the GDPR, we underline that we ensure compliance with the highest standards of information security and data protection on a daily basis.
Our certification in accordance with the internationally recognized ISO 27001 standard explicitly demonstrates that we have implemented a comprehensive information security management system.
Included
Special Discount at GFQ Akademie
A tool can only function optimally if it is placed in skilled hands. In order to help ensure that your employees are skilled in all quality management related matters even beyond the operation of the CAQ-system, you as customer generally receive a special 10% discount for participation in all public seminars and courses executed by GFQ Akademie GmbH.
DIY or Expert Assistance
CAQ.Net is a software solution that gives you exactly the freedom you need to perfectly cover your individual work processes. You neither need additional services nor programming knowledge in order to configure interfaces, perform system connections, or edit the layout and content of forms: thanks to the integrated no-code designers, you can simply implement your requirements in the software all by yourself.
However, the services that CAQ AG has to offer go far beyond the mere provision of easily implementable software solutions. We accompany you from the initial expert consultation all the way to the final implementation of the software in your IT environment. We then continue to provide comprehensive and unparalleled support and expert assistance long after your software has been installed. Rest assured that you receive a solution that has been tailor-made to best suit your requirements and that you always have access to unmatched quality of service during operation.